# PrimeGuest
> PrimeGuest is the AI-native hotel management platform: front desk, housekeeping, reservations, revenue and the guest app in one real-time system. Built for Indian hotels with UPI, GST and multilingual concierge.
PrimeGuest is a product of Cloud10 Hospitality Pvt. Ltd.. Contact: hello@primeguest.io
## Platform
- [AI Hotel Management Platform](https://primeguest.io/platform): One brain for your whole hotel: reservations, pricing, housekeeping and every guest conversation on one live record. See the PrimeGuest platform and book a demo.
- [Front Desk & PMS Software](https://primeguest.io/platform/front-desk): PrimeGuest Front Desk runs reservations, arrivals, housekeeping and billing for you, with self check-in, real-time sync, GST invoicing and UPI built in. Book a live demo.
- [Housekeeping Management Software](https://primeguest.io/platform/housekeeping): Automated housekeeping that routes around late checkouts and keeps every room status live across your team. Part of the PrimeGuest Hotel OS. Book a demo.
- [Reservations Management](https://primeguest.io/platform/reservations): Every booking from every channel on one live calendar. PrimeGuest Reservations keeps availability, rates and guest records in sync. Book a demo.
- [Hotel POS System](https://primeguest.io/platform/pos): Restaurant, bar and in-room POS that posts straight to the guest folio, with GST and UPI built in. Part of the PrimeGuest Hotel OS. Book a demo.
- [Direct Booking](https://primeguest.io/platform/direct-booking): Commission-free direct bookings from your own website, synced live with every OTA on one calendar. PrimeGuest Direct Booking. Book a demo.
- [Guest Profiles & CRM](https://primeguest.io/platform/profiles): A single, living guest profile with stay history, preferences and every conversation in one place across all your properties. PrimeGuest Profiles. Book a demo.
- [Guest Services Management](https://primeguest.io/platform/services): Manage requests, amenities and in-stay services from one screen, with the guest app on the other side. Part of the PrimeGuest Hotel OS. Book a demo.
- [Hotel Back Office](https://primeguest.io/platform/back-office): Accounting, GST, an optional night audit and reporting that reconcile in real time. PrimeGuest Back Office keeps your books current. Book a demo.
- [Room & Rate Management](https://primeguest.io/platform/room-rates): Set, sync and automate room types and rate plans across every channel from one place. PrimeGuest Room and Rate management. Book a demo.
- [Hotel Analytics & Reporting](https://primeguest.io/platform/analytics): Occupancy, ADR, RevPAR and channel performance in real time, explained in plain language. PrimeGuest Analytics. Book a demo.

## Products
- [PrimeGuest Stay](https://primeguest.io/products/guest-app): Check-in, concierge, payments and requests in the guest's pocket, in English and Hindi. PrimeGuest Stay, the guest app. Book a demo.
- [Central Reservation System (CRS)](https://primeguest.io/products/crs): Run rates, availability and bookings across all your properties from one central reservation system. PrimeGuest CRS. Book a demo.
- [Revenue AI & Dynamic Pricing](https://primeguest.io/products/revenue-ai): AI pricing that reads India's demand, seasonality and competition, and explains every recommendation. PrimeGuest Revenue AI. Book a demo.
- [AI Helper & Concierge AI](https://primeguest.io/products/concierge-ai): Staff ask in plain language and guests get a 24/7 AI concierge in English and Hindi. The helper shows the steps or does the task for you. Book a demo.
- [Channel Manager](https://primeguest.io/products/channels): Every OTA and your booking engine on one live calendar, with no separate channel manager required. PrimeGuest Channels. Book a demo.
- [Loyalty Program & LMS](https://primeguest.io/products/loyalty): Reward direct guests and bring them back with a loyalty program built into the platform. PrimeGuest Loyalty. Book a demo.
- [PrimeGuest Hub for Owners](https://primeguest.io/products/hub): One dashboard for multi-property owners: performance, revenue and operations across your portfolio. PrimeGuest Hub. Book a demo.
- [UPI & GST Payments](https://primeguest.io/products/payments): Collect UPI and card payments and issue GST invoices, reconciled in real time against every folio. PrimeGuest Payments. Book a demo.
- [Hotel HR & Staff Management](https://primeguest.io/products/hr): Rosters, attendance and staff management connected to your daily operations. PrimeGuest HR. Book a demo.

## Solutions
- [PMS for Independent Hotels](https://primeguest.io/solutions/independent-hotels): Big-chain firepower with independent soul: one AI-native system for reservations, revenue and the guest experience. PrimeGuest for independent hotels. Book a demo.
- [Hotel Software for Brands & Chains](https://primeguest.io/solutions/brands-and-chains): Run every property on one platform with central rates, reservations and analytics. PrimeGuest for hotel brands and chains. Book a demo.
- [Software for Boutique Hotels](https://primeguest.io/solutions/boutique-hotels): Deliver a personal, tech-forward stay without a back office to match. PrimeGuest for boutique hotels. Book a demo.
- [Software for Resorts & Casino Hotels](https://primeguest.io/solutions/resorts): Manage rooms, F&B, activities and revenue across a large property on one AI-native platform. PrimeGuest for resorts and casino hotels. Book a demo.
- [Software for Villas & Serviced Apartments](https://primeguest.io/solutions/villas-and-apartments): Self check-in, direct bookings and remote operations for villas and serviced apartments. PrimeGuest for villas and apartments. Book a demo.
- [Hostel Management Software](https://primeguest.io/solutions/hostels): Bed-level inventory, self check-in and channel sync built for hostels. PrimeGuest for hostels. Book a demo.

## Company
- [PrimeGuest: AI Hotel Management Software & Cloud PMS for India](https://primeguest.io/): PrimeGuest is the AI-native hotel platform: front desk, housekeeping, reservations, revenue and a guest app in one real-time system, with UPI, GST and multilingual concierge built in. Book a demo.
- [FAQ & Resources](https://primeguest.io/faq): Answers on pricing, onboarding, migration, offline mode, UPI and GST, and everything about switching to PrimeGuest. Book a demo.
- [About PrimeGuest & Cloud10 Hospitality](https://primeguest.io/about): PrimeGuest is an AI-native hotel platform by Cloud10 Hospitality, built to remove hotel paperwork rather than just digitize it. Meet the team behind it.
- [Book a Demo](https://primeguest.io/contact): See PrimeGuest running live on data like yours in a 30-minute walkthrough, no slides. Book a demo or pick a time instantly.

## FAQ
- Q: Will a cloud PMS work offline or in low-internet areas?
  A: Yes, to a degree, and by design. PrimeGuest is cloud-first but connection-tolerant: core desk work keeps going through weak or unstable internet, then syncs the moment you are back. We built it for properties where the connection is a fact of life, not a given.
- Q: Do I need a channel manager?
  A: No. PrimeGuest sells across OTAs and direct channels itself, from one live calendar, with no middleware. If you already use a channel manager you like, PrimeGuest integrates with it directly instead.
- Q: What does setup cost?
  A: Nothing. Setup and data migration are free and handled by our team. There are no legacy-style one-time fees, no worries.
- Q: How long does onboarding take?
  A: Fast, and it honestly depends on your property’s size and data. What we promise is what it is not: a months-long implementation project with consultants. You see the plan in your demo before you commit.
- Q: How hard is it to train staff?
  A: This is where PrimeGuest is most different. The interface is modern and simple, and the built-in AI Helper answers any "how do I..." in plain language, highlights the steps on screen, or does the task itself. New hires are useful from their first shift, so attrition stops being a retraining tax.
- Q: What about the night audit?
  A: Optional. The system syncs in real time all day, so the books are always current. If your property wants an end-of-day routine, you can run one at whatever hour suits you.
- Q: Do we need new hardware?
  A: No. PrimeGuest runs in the browser and on the phones your team already carries. Guests use their own phones, with nothing to download.
- Q: What happens to our existing bookings?
  A: They come with you. We migrate your reservations, guest records and rate plans during setup, before you go live.
- Q: Is our data locked in?
  A: No. Your data stays yours and can be exported any day you choose. We want you to stay because it works, not because leaving is hard.
- Q: Can I manage multiple properties?
  A: Yes, from one login. Portfolio views, shared guest profiles and centralized pricing across all your properties, whether that is two villas or twenty hotels.