Gurugram, October 1, 2026 – PrimeGuest, the AI-native hotel management platform developed by Jaipur-based Cloud10 Hospitality, has been named Best AI Travel & Hospitality Solution of the Year 2026 at the Indian Travel & Technology Summit & Awards 2026, held at Hyatt Regency Gurgaon last week. Selected by the event’s jury for excellence, contribution and leadership in India’s travel and technology ecosystem, PrimeGuest was honoured before an audience of hotel chains, OTAs, technology providers, airlines, tourism boards and industry decision-makers.
The recognition arrives at a pivotal moment for Indian hospitality, as artificial intelligence shifts from experiment to everyday necessity. Independent and mid-sized hotels in particular are under pressure to meet rising guest expectations, manage volatile demand and reduce OTA dependence, often while juggling five or more disconnected systems. PrimeGuest addresses this with a single AI-native platform that unifies a cloud-based hotel PMS, front desk and housekeeping, a built-in channel manager with real-time OTA sync, a commission-free direct booking engine, AI revenue management that reads demand, seasonality and competitor rates, GST-compliant billing with UPI payments, and a guest experience app offering mobile self check-in and an AI concierge in English, Hindi and other languages.
For hoteliers, the benefits are practical and immediate: fewer logins and manual reconciliations, pricing recommendations that can be accepted in one tap, lighter front-desk workloads, and more direct, commission-free bookings. An AI Helper lets staff find bookings or fix rates in plain language, training them as they work, while multi-property owners can run every hotel from one dashboard. Built for Indian operating conditions, the platform keeps working through patchy internet, goes live in days with free setup and migration, and connects to existing tools through an open API, making it a low-risk path for hotels looking to adopt AI without overhauling everything at once.
“PrimeGuest stood out in a highly competitive category for turning artificial intelligence into practical, everyday value for hotels, from smarter pricing to seamless guest experiences. As AI reshapes how India travels and stays, home-grown innovations like PrimeGuest are setting the pace for the entire hospitality industry.”
“This recognition belongs to the hoteliers who trusted us to reimagine how a hotel runs with AI. Legacy systems digitized paperwork. PrimeGuest eliminates it, giving hotel teams back their most valuable resource: time with guests. The future of hospitality is AI-first, and Indian hotels are ready to lead it.”