PrimeGuest is an AI-native hotel operating platform that runs your front desk, distribution, guest experience and payments as one live system, not ten disconnected tools.
Everything your hotel runs on, in one place
Ten products built to work together, so switching one on makes the others smarter, not the usual pile of disconnected hotel software.
Property Management System (PMS)
Front desk, housekeeping and reservations share one live record, so a booking, a room status or a rate change updates instantly, everywhere.
Channel Manager
Connect instantly with Booking.com, Expedia, Airbnb, Agoda, MakeMyTrip and 65+ more OTAs from a single live inventory.
- Seamless rate & inventory sync across every channel
- One live calendar, so overbookings can't happen
- 70+ global & regional OTAs, connected out of the box
Booking Engine
A commission-free booking engine for your own website, on the same live inventory as every OTA.
- Book straight from your website
- No commission on direct sales
- UPI & card payments built in
Point of Sale (POS)
Restaurant, bar and in-room orders post straight to the guest's room bill, with GST and UPI handled automatically.
- Orders post straight to the room folio
- GST-ready billing at every outlet
- Works for restaurant, bar & room service
Guest App
Guests check in, chat, request a cot or pay by UPI from a link, no app download and no front-desk queue.
- No app download, opens from a link
- Self check-in & digital key
- English + Hindi, 24/7
Central Reservation System (CRS)
Run rates, availability and reservations across every property in your portfolio from one central system.
- Multi-property, one login
- Shared guest profiles across properties
- Portfolio-wide rates & reporting
Revenue AI
AI watches demand, season and competitors, and reprices every room type, explaining every change in plain language.
- Automatic, explainable repricing
- You set the guardrails
- Built for India's demand calendar
Concierge AI
Guests get a 24/7 AI concierge in English and Hindi; staff ask questions in plain language and get the answer or the task done.
- 24/7 guest chat, English + Hindi
- Staff shortcut for daily tasks
- New hires productive from shift one
Loyalty
A loyalty program built into the platform rewards direct guests automatically, using the same guest profile as everything else.
- Rewards for direct, repeat guests
- No separate loyalty system to manage
- Tied to one guest profile, every stay
Payments
Collect UPI and card payments and issue GST-compliant invoices at every touchpoint, reconciled against the folio in real time.
- UPI & card collection, built in
- GST-compliant invoicing
- Reconciled to the folio in real time
Connected to 70+ OTAs, worldwide
The Channel Manager comes pre-connected to over 70 global and regional online travel agencies, including Booking.com, Expedia, Agoda, MakeMyTrip and Airbnb, so new channels go live in days, not weeks.
- Global OTAs: Booking.com, Expedia, Agoda, Airbnb, Trip.com
- India & regional OTAs: MakeMyTrip, Goibibo, Yatra, Cleartrip
- One live calendar, no separate channel manager needed
PrimeGuest never has to.
Every payment, check-in and rate change reconciles the moment it happens. Schedule an optional deep sync at your property's quietest hour, 3 AM or 3 PM, your call. The morning report is waiting on WhatsApp either way.
These are not features we added. They are what a PMS looks like when you design it after AI, not before.
Every payment, check-in and rate change reconciles the moment it happens. The night audit becomes optional, not a nightly ritual.
A full-system sync runs whenever your property is quietest. 3 AM or 3 PM, the hotel decides, not the software.
Opens from a link, works on any phone, speaks English and Hindi. No app store between you and your guest.
Every automated action is logged with its reasoning in plain language. You set the guardrails and can take over anytime.
Compliant invoices and instant UPI settlement at every touchpoint, designed in from day one, not added through plugins.
When a guest asks for a cot, housekeeping already knows. No integrations to break, because it was never two systems.
Built for India's realities: core desk work keeps going to a degree through weak or unstable internet, then syncs when you're back.
Run two vacation rentals or twenty hotels from one place, with shared guest profiles and portfolio-wide pricing. Something most PMSs simply can't do.
POS and operational modules included. And everything speaks API, so whatever else you run connects cleanly.
Others have decades of legacy to maintain. We started fresh, and it shows in the architecture.
Everyone logs into the same system, but each person lands on the work they touch most, and sees only what their role needs. Sensitive actions like refunds stay reachable but PIN-gated at the moment of use.
The first question of every shift, who is coming and who is unassigned, answered before the first click.
A priority-ordered room list, rush rooms first, in English or हिन्दी. Rooms turn faster, and new staff are productive from day one.
Prices are the product. The calendar opens first, with channels, pace and parity one click away.
Money owed is the morning question: the aging bar and overdue accounts come first, never the tape chart.
The day-end wizard opens on what needs fixing, and every fix deep-links straight into the record.
Four numbers, two alerts and a Close Day button on the phone, before the day begins.
Setup and migration are done by our team, free. Guests start checking in from their phones on day one.
Bookings, rates and guest history migrated by our team, not by yours.
OTAs, payments and your booking engine linked directly. No middleware.
The AI Helper trains your staff as they work, so day one is a working day.
your property.