PRIMEGUEST® SERVICES · REQUESTS & TASKS

Every request, on time.

Towels, taxis, maintenance, spa slots: every guest request becomes a routed, tracked task with an owner and a clock. Nothing lives on paper slips.

The request queue, running itself

✓Requests from the guest app become tasks instantly

✓Routed to the right team with deadlines

✓Escalation before a request turns into a complaint

✓Maintenance tickets with photos and history

✓Experiences and add-ons bookable by the guest

Requests · Today sample data9 open · 0 overdue

304 · Extra cot before arrivalHousekeeping · due 14:00

212 · AC not coolingMaintenance · in progress

Cab to airport · 2:15pmConcierge · booked

Spa · couple massage 6pmConfirmed

NO DROPPED BALLS

Every request has an owner

A request either gets done on time or escalates before the guest has to ask twice.

GUEST-VISIBLE

Status the guest can see

The guest watches their request move in the app: no calls to the desk to check.

PATTERNS SURFACE

Recurring issues get caught

Three tickets on the same AC in a month is a signal, and PrimeGuest raises it.

Every request,
handled on time.