Answers, guidesand straight talk.

Yes, to a degree, and by design. PrimeGuest is cloud-first but connection-tolerant: core desk work keeps going through weak or unstable internet, then syncs the moment you are back. We built it for properties where the connection is a fact of life, not a given.

No. PrimeGuest sells across OTAs and direct channels itself, from one live calendar, with no middleware. If you already use a channel manager you like, PrimeGuest integrates with it directly instead.

Nothing. Setup and data migration are free and handled by our team. There are no legacy-style one-time fees, no worries.

Fast, and it honestly depends on your property’s size and data. What we promise is what it is not: a months-long implementation project with consultants. You see the plan in your demo before you commit.

This is where PrimeGuest is most different. The interface is modern and simple, and the built-in AI Helper answers any "how do I..." in plain language, highlights the steps on screen, or does the task itself. New hires are useful from their first shift, so attrition stops being a retraining tax.

Optional. The system syncs in real time all day, so the books are always current. If your property wants an end-of-day routine, you can run one at whatever hour suits you.

No. PrimeGuest runs in the browser and on the phones your team already carries. Guests use their own phones, with nothing to download.

They come with you. We migrate your reservations, guest records and rate plans during setup, before you go live.

No. Your data stays yours and can be exported any day you choose. We want you to stay because it works, not because leaving is hard.

Yes, from one login. Portfolio views, shared guest profiles and centralized pricing across all your properties, whether that is two villas or twenty hotels.